FAQ.

How do I know my order went through?

After placing an order, you should receive an order confirmation email. Check your inbox and spam folder. If you cannot find it, contact us at info@drezza.co.uk with the email address used at checkout.

Can I change or cancel my order?

Contact us as quickly as possible. If your order has already entered fulfilment, production or shipping, changes may no longer be possible.

Why has my order not shipped yet?

Many Drezza items are fulfilled on demand. This means the item may need to be prepared, printed, packed or processed before shipping. Fulfilment time is separate from shipping time.

How long does delivery take?

Total delivery time includes fulfilment time plus shipping time. Fulfilment commonly takes a few business days, and shipping time depends on the destination, carrier and shipping method.

Do you ship worldwide?

Drezza aims to offer international shipping where available. Some regions may be restricted due to carrier, fulfilment, legal or logistical limitations.

Why did my order arrive in separate packages?

Some items may be fulfilled at different facilities or require separate packaging. In that case, your order may arrive in multiple parcels with separate tracking numbers.

Will I get tracking?

Tracking is provided where available. Tracking updates may take time to appear after the parcel is handed to the carrier.

How do I start a return?

Email info@drezza.co.uk with your order number, product name and reason for return. Do not send anything back before receiving instructions from us.

Can I return an item if I ordered the wrong size?

Because some items are made or fulfilled on demand, size-related returns may not always be accepted unless required by law or agreed by Drezza. Always check the size guide before ordering.

What if my item arrived damaged or incorrect?

Contact us as soon as possible with your order number and clear photos of the issue. We will review the case and advise whether a replacement, refund or other solution is available.

Are product colours always exact?

We try to show colours accurately, but screen settings, lighting and production methods may cause slight differences between website images and physical products.

Are all products always available?

Product availability can change. If an item becomes unavailable after you order, we may contact you, cancel the item or issue a refund where appropriate.

Are Drezza items made to order?

Some Drezza products may be fulfilled on demand through fulfilment partners. This helps us offer a wider range of styles while reducing unnecessary stock waste.

How do I choose the right size?

Check the size chart on the product page and compare it with clothing you already own. If you prefer a looser streetwear fit, consider how the product is described: regular, relaxed, oversized or fitted.

Are hoodies and tees oversized?

Fit depends on the specific product. Some items may have a relaxed or oversized streetwear feel, while others may be closer to standard sizing. Always check the product description and size guide.

What payment methods do you accept?

Available payment methods are shown at checkout. Payment options may vary depending on your location and the payment providers active on the website.

Is checkout secure?

Payments are processed through secure payment providers. Drezza does not usually store full payment card details on its own systems.

Do I need an account to order?

If guest checkout is available, you may be able to order without an account. Account features may help you view order history and manage details more easily.

I entered the wrong email. What should I do?

Contact us with your order details. If we can verify the order, we will help update communication where possible.

How should I wash Drezza products?

Follow the care label or product page instructions. In general, wash printed garments inside out, use gentle settings and avoid harsh bleach or high heat unless the label says otherwise.

Can prints fade over time?

Like most printed apparel, designs may naturally change with wear and washing. Proper care helps preserve the look and feel of the product longer.

How do I contact Drezza?

Email us at info@drezza.co.uk. For order questions, include your order number so we can help faster.

What should I include in my support message?

• Your full name.
• Your order number.
• The email used at checkout.
• A clear description of the issue.
• Photos if the issue is about damage, defect or incorrect item.