Privacy Policy.
This Privacy Policy explains how Drezza collects, uses, stores and protects personal information when you visit drezza.co.uk, place an order, contact us, create an account, subscribe to updates or interact with our online store.
1. Introduction
Drezza respects your privacy. We collect and use personal information only where it is necessary to operate our website, process orders, deliver products, provide customer support, improve our store and communicate with you.
This policy applies to personal information collected through drezza.co.uk and related services, including checkout, customer accounts, contact requests, email communications, analytics and marketing activities.
Please read this Privacy Policy together with our Terms & Conditions, Cookie Policy, Shipping Policy, Returns Policy and any other notices provided when your information is collected.
2. Who We Are
This website is operated by [COMPANY NAME], trading as Drezza. For data protection purposes, Drezza may act as the controller of personal information collected through this website.
- Company name: [COMPANY NAME]
- Registered address: [COMPANY ADDRESS]
- Company number: [COMPANY NUMBER]
- Email: info@drezza.co.uk
Privacy contact: for questions about this policy or your personal data, contact us at info@drezza.co.uk.
3. Personal Information We May Collect
The information we collect depends on how you use the website. For example, we may collect more information when you place an order than when you simply browse the site.
| Data Type | Examples | Purpose |
|---|---|---|
| Identity Data | Name, username, account details. | Account creation, order identification, support. |
| Contact Data | Email address, delivery address, billing address, phone number. | Order processing, delivery, customer communication. |
| Transaction Data | Products ordered, order number, payment status, refunds, delivery information. | Processing purchases, returns, accounting and fraud prevention. |
| Technical Data | IP address, browser type, device data, operating system, cookies. | Security, analytics, website performance and troubleshooting. |
| Usage Data | Pages viewed, products visited, cart activity, clicks, traffic source. | Improving website experience, analytics and product discovery. |
| Marketing Data | Email preferences, consent choices, campaign interactions. | Sending updates, measuring campaigns and managing preferences. |
| Communication Data | Messages, support requests, enquiries, feedback. | Responding to questions and managing customer service. |
4. How We Collect Information
We may collect information directly from you, automatically through website technology, or through trusted third-party services used to operate our store.
Information you provide directly
- When you place an order.
- When you create or manage an account.
- When you contact Drezza by email or through forms.
- When you subscribe to marketing updates.
- When you submit reviews, feedback or other content.
Information collected automatically
- Device, browser and technical information.
- Website usage and browsing behaviour.
- Cookie and analytics information.
- Security logs and fraud prevention signals.
5. How We Use Your Information
We use personal information to operate Drezza, fulfil orders, communicate with customers and improve the shopping experience.
- To process and manage orders.
- To arrange delivery and fulfilment.
- To process payments, refunds and returns.
- To respond to support requests and enquiries.
- To create and manage customer accounts.
- To personalise website features where available.
- To send transactional emails, such as order confirmations and delivery updates.
- To send marketing communications where permitted.
- To improve products, website design, navigation and performance.
- To detect fraud, protect security and prevent misuse.
- To comply with legal, accounting and tax obligations.
6. Legal Bases For Processing
Where UK GDPR or similar data protection rules apply, we rely on appropriate legal bases to process personal information.
| Legal Basis | When It May Apply |
|---|---|
| Contract | Processing orders, delivering products, managing returns and customer service. |
| Legal Obligation | Accounting, tax records, fraud prevention and regulatory compliance. |
| Legitimate Interests | Improving the website, security monitoring, service development and business operations. |
| Consent | Email marketing, non-essential cookies or optional features where consent is required. |
7. Orders, Payments & Fulfilment
When you place an order, we collect the information needed to process payment, confirm the order, prepare products, arrange delivery and provide support.
Payment information may be processed by third-party payment providers. Drezza does not usually store full payment card details on our own systems. Payment providers process payment data according to their own security standards and policies.
We may share necessary order details with fulfilment, printing, warehousing, courier or delivery partners so your order can be produced and delivered.
8. Customer Accounts
If account features are available, we may process account information such as your name, email address, order history, saved addresses and account preferences.
You are responsible for keeping your account login details secure. If you suspect unauthorised access, contact us as soon as possible.
9. Marketing Communications
We may send you marketing emails about Drezza products, collections, promotions, drops or brand updates where permitted by law and your communication preferences.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or contacting us at info@drezza.co.uk.
We will still send necessary service messages, such as order confirmations, delivery updates, payment messages or customer support replies.
12. International Transfers
Some of our service providers may operate outside the United Kingdom or the European Economic Area. Where personal information is transferred internationally, we aim to ensure appropriate safeguards are used where required by applicable law.
These safeguards may include adequacy regulations, standard contractual clauses, contractual protections or other lawful transfer mechanisms.
13. Data Retention
We keep personal information only for as long as necessary for the purposes described in this policy, including order fulfilment, customer support, accounting, legal, tax, fraud prevention and business record purposes.
Retention periods may vary depending on the type of information, the reason it was collected and applicable legal requirements.
- Order records may be kept for accounting and legal purposes.
- Support messages may be kept to manage customer service history.
- Marketing preferences may be kept until you unsubscribe or withdraw consent.
- Security logs may be kept for fraud prevention and website protection.
14. Your Privacy Rights
Depending on where you live, you may have rights under data protection laws regarding your personal information.
Your rights may include:
- The right to access personal information we hold about you.
- The right to correct inaccurate or incomplete information.
- The right to request deletion of certain personal information.
- The right to restrict processing in certain circumstances.
- The right to object to certain processing activities.
- The right to data portability where applicable.
- The right to withdraw consent where processing is based on consent.
- The right to complain to a data protection authority.
To exercise privacy rights, contact us at info@drezza.co.uk. We may need to verify your identity before responding.
15. Security
We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no website, payment system or online service can be guaranteed to be completely secure. You should use strong passwords, keep account details private and contact us if you suspect misuse.
16. Children’s Privacy
Drezza is not intended for children to use without appropriate supervision. We do not knowingly collect personal information from children where parental consent is legally required.
If you believe a child has provided personal information to us, please contact us so we can review and take appropriate action.
17. Third-Party Links
Our website may contain links to third-party websites, platforms or services. We are not responsible for the privacy practices, security or content of external websites.
You should review the privacy policies of third-party websites before submitting personal information to them.
18. Changes To This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, operations, services, legal requirements or data practices.
The updated version will be posted on this page and may include a revised “Last Updated” date.
19. Contact Us
If you have questions about this Privacy Policy or how Drezza handles your personal information, contact us:
Drezza Customer Support
Email: info@drezza.co.uk
Address: REVENUE ABOUND LTD, 20 Wenlock Road, London N1 7GU, United Kingdom
Your Data. Our Responsibility.
Drezza is built around trust, clarity and confidence — from the clothes we sell to the way we handle your information.
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