Shipping Policy.

1. Introduction

Drezza aims to make delivery clear, reliable and easy to understand. Because many of our items are produced through print-on-demand fulfilment, your order may not ship immediately after payment. Products are first prepared, printed, packed or fulfilled, and then shipped to the delivery address provided at checkout.

Estimated delivery times are not guarantees. They may vary depending on product availability, fulfilment location, delivery destination, courier performance, customs checks, holidays and events outside our control.

2. How Shipping Works

When you place an order on drezza.co.uk, the order goes through several stages before it reaches you.

• Order confirmation: your order is received and confirmed.
• Processing: payment, product details and order information are checked.
• Fulfilment: products are prepared, printed, packed or produced.
• Shipping: the parcel is handed to a courier or postal carrier.
• Delivery: the carrier delivers the order to the address provided.

If your order contains multiple products, some items may be fulfilled in different facilities or shipped separately.

3. Fulfilment Time

Fulfilment time is the time needed to create, prepare and pack your product before it is shipped. For Printful-fulfilled products, fulfilment commonly takes 2–5 business days. This does not include shipping time.

Fulfilment may take longer during busy periods, product shortages, supplier delays, high order volume, holiday seasons or technical issues.

Fulfilment may include:

• Printing or embroidery.
• Quality checks.
• Packing and labelling.
• Preparing items for carrier pickup.

4. Delivery Estimates

Shipping time begins after fulfilment is complete. The estimated shipping time depends on the delivery region, carrier and shipping method selected or available.

5. Shipping Methods

Available shipping methods may vary depending on the product, fulfilment location, destination country and checkout setup. Some shipping methods may not be available for every order.

• Standard shipping: regular carrier delivery with estimated transit time.
• Express shipping: faster carrier delivery where available.
• DDP shipping: Delivered Duties Paid shipping may be available for certain regions.
• CO₂ offsetting options: may be available for selected shipping routes or methods.

The shipping options available to you will generally be shown during checkout.

6. Shipping Costs

Shipping costs may depend on product type, quantity, fulfilment location, destination, shipping method and whether items can be shipped together.

The final shipping cost should be shown at checkout before you complete your order. If a product requires special packaging or separate shipping, the shipping cost may be calculated differently.

Shipping costs may be affected by:

• Product category.
• Number of items in the order.
• Destination country or region.
• Chosen delivery method.
• Separate shipment requirements.
• Carrier rates and fulfilment partner pricing.

7. Split Shipments

Some orders may arrive in more than one parcel. This can happen when products are fulfilled at different locations, require separate packaging, or are handled by different carrier services.

Products such as hats, mugs, stickers, posters, backpacks, water bottles and some home or accessory items may sometimes ship separately due to packaging or fulfilment differences.

If your order is split, you may receive more than one tracking number and parcels may arrive on different days.

8. Tracking Information

Once your order ships, tracking information may be sent by email where tracking is available. Tracking updates depend on the carrier and may take time to appear after the parcel is handed over.

• Tracking may not update immediately.
• International tracking may be limited in some countries.
• Separate shipments may have separate tracking links.
• Carrier scans may pause during customs, transfer or local delivery stages.

If your tracking has not updated for several business days, contact us at info@drezza.co.uk.

9. Customs, Duties & Import Fees

International orders may be subject to customs duties, import taxes, VAT, brokerage fees or other charges depending on the destination country and local regulations.

These charges are usually determined by the destination country and may be the customer’s responsibility unless clearly stated otherwise at checkout.

• Drezza does not control customs authorities or carrier clearance processes.
• Customs delays may extend delivery time.
• Refusal to pay customs charges may result in return, delay or disposal of the parcel.

10. Shipping Restrictions

Shipping availability may change due to legal restrictions, carrier limitations, fulfilment availability or world events. Some destinations may not be available for delivery.

Printful currently lists restrictions for certain destinations including Russia, Belarus, Cuba, Iran, Syria, North Korea, Venezuela, the Gaza Strip region in Palestine, and certain regions of Ukraine such as Crimea, Donetsk and Luhansk.

11. Wrong Or Incomplete Address

Customers are responsible for entering a complete and accurate shipping address during checkout. We are not responsible for failed delivery caused by incorrect, incomplete or outdated address details provided by the customer.

If a parcel is returned due to an incorrect address, unclaimed delivery or failed delivery attempt, additional reshipping costs may apply.

Before placing an order, check:

• Full name.
• Street address and building number.
• Apartment, unit or floor number where applicable.
• City, postcode and country.
• Email address and phone number where required by the carrier.

12. Lost, Missing Or Marked Delivered Orders

If your tracking shows delivered but you have not received the parcel, first check around your delivery location, with household members, neighbours, building reception or local delivery office.

If the parcel still cannot be found, contact us with your order number and tracking information. We may need to investigate with the carrier or fulfilment partner.

For parcels lost in transit, we will review the case and advise whether replacement, refund, store credit or another solution may be available.

13. Delivery Delays

Delivery delays may occur for reasons outside Drezza’s control. These may include customs checks, severe weather, courier disruption, holidays, fulfilment delays, strikes, incorrect address details, high order volume or local delivery issues.

We will do our best to help where possible, but estimated delivery windows are not guaranteed unless a specific guaranteed delivery service is clearly offered and confirmed at checkout.

14. PO Boxes & Restricted Addresses

Some carriers may not deliver to PO boxes, military addresses, parcel lockers, remote locations or restricted delivery zones. If a shipping address cannot be served, the order may be delayed, returned or cancelled.

We recommend using a standard residential or business address where possible.

15. Address Changes After Ordering

If you need to change your shipping address after placing an order, contact us immediately at info@drezza.co.uk.

We cannot guarantee that changes can be made once the order has entered fulfilment or shipped. If an order has already been processed, produced or dispatched, address changes may no longer be possible.

16. Returned Shipments

If a shipment is returned to a fulfilment facility or carrier due to wrong address, failed delivery, refusal, customs issues or unclaimed parcel, Drezza will review the case and contact the customer where possible.

Additional shipping charges may apply for reshipment. Please review our Return Policy for more information about returned parcels and return handling.

17. Changes To This Policy

We may update this Shipping Policy from time to time to reflect changes in our fulfilment process, shipping partners, delivery options, international restrictions, carrier rates or legal requirements.

The version published on this page applies from the date it is posted.

18. Contact Us

For shipping, tracking, delivery delay or address support, contact: