Return Policy.

1. Introduction

Drezza is committed to giving customers a clear and fair return experience. Because many of our products are fulfilled through print-on-demand and fulfilment partners, returns may work differently from traditional warehouse fashion stores.

Please read this policy before sending any item back. Returns sent without contacting us first may be delayed, rejected or impossible to identify.

2. Before Returning An Item

Do not send products back without first contacting Drezza. We need to review your request and confirm the correct next step based on the product, order status, fulfilment location and reason for return.

• Contact us at info@drezza.co.uk.
• Include your order number.
• Include the product name and size/variant.
• Explain the reason for return.
• Attach clear photos if the item is damaged, defective or incorrect.
• Wait for instructions before shipping anything back.

3. Eligible Returns

A return, refund or replacement may be considered where an item is faulty, damaged, misprinted, defective, significantly different from what was ordered, or where the wrong product or size was supplied.

Items should generally be unused, unworn, unwashed and returned in the condition received unless the issue relates to damage or defect discovered on arrival.

We may ask for:

• Photos of the issue.
• Photos of the packaging.
• Your order number.
• A short description of the problem.
• Confirmation of whether you prefer a replacement, store credit or refund.

4. Non-Returnable Items

Some products may not be eligible for return unless they are faulty, damaged, defective or incorrectly supplied. This may include made-to-order, custom printed, personalised or on-demand fulfilled products.

• Items returned due to customer change of mind may not always be accepted.
• Items returned because the wrong size was ordered by the customer may not always be eligible.
• Used, worn, washed, altered or damaged items may be refused.
• Items returned without prior contact may be delayed or rejected.
• Gift cards, digital products or final sale items may be non-returnable where applicable.

5. Printful Fulfilment Returns

Some Drezza products are fulfilled through Printful. By default, orders fulfilled at Printful facilities are returned to the corresponding fulfilment location based on where the order was produced.

When a returned package reaches a Printful facility, Drezza may receive a return notification. We will then review the case and contact the customer where needed to decide whether to reship the order, refund, replace or take another appropriate step.

Return handling may vary for orders fulfilled by fulfilment partners. In some cases, specific instructions may be provided after the returned package is processed.

6. Return Addresses

Return destinations can depend on the fulfilment centre that produced the order. Do not assume that every order should be returned to the same address. Always contact Drezza before sending a return.

7. Damaged, Defective Or Incorrect Items

If your order arrives damaged, defective, misprinted or incorrect, contact us as soon as possible at info@drezza.co.uk.

Please include clear photos of the item, the issue and the packaging. This helps us review the problem quickly and, where applicable, work with our fulfilment partner to arrange a replacement or other solution.

• Take photos before washing or wearing the item.
• Keep the original packaging where possible.
• Do not return the item until we confirm the next step.

8. Wrong Or Incomplete Address

Customers are responsible for entering the correct delivery address at checkout. If an order is returned because the address was wrong, incomplete, refused or unclaimed, we may contact you to arrange next steps.

Additional shipping costs may apply if the order needs to be reshipped due to customer address error, failed delivery or unclaimed parcel.

9. Lost Or Delayed Orders

If your order appears delayed or lost, contact us with your order number and tracking information. We will review the shipment and advise on the next step.

Carrier delays, customs checks, local delivery issues and incorrect address details may affect delivery times. A package marked as delivered by the carrier may require additional investigation.

10. Refunds

Refunds may be issued where a return is approved, an item is faulty or defective, an order cannot be fulfilled, or another solution is agreed by Drezza.

Approved refunds are usually returned to the original payment method. Processing times may vary depending on your payment provider or bank.

Refunds may not include:

• Original shipping costs unless required by law or agreed by us.
• Return shipping costs unless the return is due to an approved fault or error.
• Customs, duties or import fees where these are handled separately by authorities.

11. Exchanges

Exchanges may be offered where available and appropriate. Because some products are produced on demand, direct exchanges may not always be possible.

If you need a different size, colour or product, contact us before sending anything back. We will explain whether an exchange, replacement, refund or new order is the best option.

12. How To Start A Return

To start a return request, email info@drezza.co.uk. Please do not send items to any address before receiving guidance from us.

• Email us with your order number.
• Tell us which item you want to return.
• Explain the reason for return.
• Attach photos if the item is damaged, defective or incorrect.
• Wait for our reply with next steps.

13. Consumer Rights

This Return Policy does not remove or reduce any mandatory rights you may have under applicable consumer protection laws. If there is a conflict between this policy and your legal rights, your mandatory legal rights will apply.

14. Changes To This Policy

We may update this Return Policy from time to time to reflect changes in our store, fulfilment process, return handling, product range or legal requirements.

The version published on this page applies from the date it is posted.

15. Contact Us

For return, refund, exchange, damaged item or delivery support, contact: