Terms & Conditions.

1. Introduction

These Terms & Conditions apply to your use of the Drezza website and to any purchase made through drezza.co.uk. By browsing our website, creating an account, placing an order or using our services, you agree to be bound by these Terms.

If you do not agree with these Terms, you should not use the website or place an order with us. We may update these Terms from time to time, and the version in force at the time of your order will apply to that order.

2. Our Details

This website is operated by [COMPANY NAME], trading as Drezza.

• Registered address: [COMPANY ADDRESS]
• Company number: [COMPANY NUMBER]
• VAT number: [VAT NUMBER]
• Email: info@drezza.co.uk

3. Use Of Our Website

You agree to use this website only for lawful purposes and in a way that does not damage, disable or interfere with the website, our systems or other users.

• You must not place false, fraudulent or speculative orders.
• You must provide accurate contact, billing and delivery details.
• You must not attempt to access areas of the website that are not intended for you.
• You must not copy, misuse or exploit our content, branding, images or designs without permission.

By placing an order, you confirm that you are legally capable of entering into a binding contract.

4. Orders

To place an order, you must follow the online checkout process and submit your order through the website. After placing an order, you may receive an order acknowledgement by email. This confirms that we have received your order, but it does not mean that your order has been accepted.

We reserve the right to refuse, cancel or limit an order where necessary, including where products are unavailable, payment cannot be authorised, there is an obvious pricing or product error, or we suspect fraudulent activity.

5. How The Contract Is Formed

Your order is an offer to purchase products from us. A contract between you and Drezza is formed only when we accept your order and confirm that the products are being prepared, processed or dispatched.

If an order contains multiple products, each product may be accepted, dispatched or delivered separately. We are not obliged to supply any product until that product has been accepted and confirmed by us.

6. Products & Availability

Drezza offers streetwear, apparel and lifestyle products through our online store. Product images, colours, sizes and descriptions are provided to help you make a purchase decision, but minor differences may occur due to screen settings, production methods or product variations.

All products are subject to availability. If a product becomes unavailable after you place an order, we may cancel that item and refund the relevant amount paid.

7. Pricing & Payment

Product prices are displayed on the website and may change from time to time. Prices may include applicable taxes unless stated otherwise. Delivery costs, duties, customs charges or other fees may be added or applied depending on your location and the delivery method selected.

Payment must be made using one of the available payment methods at checkout. We are not responsible for delays or failed orders caused by incorrect payment information, payment provider issues or bank authorisation problems.

If we discover an obvious pricing error, we may contact you to confirm whether you wish to continue at the correct price or cancel the order.

8. Delivery

We aim to process and deliver orders within the estimated timeframe shown at checkout or in your order communications. Delivery times are estimates only and may vary due to product availability, fulfilment, courier delays, customs checks or events outside our control.

Delivery is complete when the products are delivered to the address provided by you or received by a person at that address. Risk in the products passes to you upon delivery.

You are responsible for providing a correct and complete delivery address. We are not responsible for failed deliveries caused by incorrect or incomplete information supplied by you.

9. Returns, Exchanges & Refunds

Return and refund rights may depend on the type of product purchased, its condition, your location and applicable consumer law. Items must generally be returned unused, unworn, unwashed and in their original condition, unless the product is faulty or not as described.

Some products may be made-to-order, personalised, custom printed or produced after purchase. These items may not be eligible for return unless faulty, damaged or incorrectly supplied.

To request a return, contact us at info@drezza.co.uk with your order number, product details and reason for return.

10. Intellectual Property

All content on the Drezza website, including logos, graphics, images, text, product visuals, page layouts and brand elements, belongs to Drezza or our licensors unless stated otherwise.

You may not copy, reproduce, modify, distribute or commercially exploit our content without written permission.

11. Liability

Nothing in these Terms limits or excludes liability where it would be unlawful to do so. This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

We are not responsible for losses that were not foreseeable, business losses, loss of profit, loss of opportunity or losses caused by your misuse of the website or products.

12. Privacy & Personal Data

We process personal information in accordance with our Privacy Policy and Cookie Policy. By using our website or placing an order, you acknowledge that your information may be used to process orders, deliver products, manage customer service enquiries and operate the website.

13. Events Outside Our Control

We are not responsible for delays or failure to perform our obligations where such delay or failure is caused by events outside our reasonable control. This may include courier disruption, supply chain delays, technical failures, strikes, severe weather, customs delays, government action or other exceptional events.

14. Governing Law

These Terms are governed by the laws of England and Wales, unless mandatory consumer protection laws in your country of residence provide otherwise.

Any disputes will be handled by the courts with appropriate jurisdiction, subject to any rights you may have under applicable consumer law.

15. Contact

For questions about these Terms & Conditions, your order or our services, contact: